Information We Collect

We may collect information you provide directly when interacting with our website, mobile application, or services.

Personal Information

This includes your name, phone number, mobile telephone number, email address, service address, and billing address.

Service Information

We may collect water testing results, system installation details, equipment information, and service history related to work performed at your property.

Payment Information

When payments are made through third-party providers (such as PayPal or financing partners), payment details are processed by those providers. We do not store full payment card information on our systems.

Communications

We may collect information when you contact us through phone calls, email, website forms, mobile app messages, or text messages. This includes consent records when you authorize us to send you text messages.

How We Use Your Information

We use collected information to provide water testing, consultation, installation, and service. We also use it to create invoices, service records, and system documentation, communicate about appointments and maintenance, provide customer support, send important service notifications, improve our services and customer experience, and maintain business records and legal documentation.

We may also use information to generate invoices and service documentation issued for water treatment system purchases and installations.

Mobile App Data Use

Our mobile application may store and process customer and service information including customer profiles, water testing data, service history, equipment installed, and invoices and documents.

This information is used solely to operate our service management system and improve customer support.

Information Sharing

We do not sell personal information.

We may share information only when necessary to operate our business, including with payment processors, financing partners, software service providers, service technicians performing work, and legal authorities when required by law.

Any third parties we work with are expected to protect your information.

Data Security

We take reasonable steps to protect personal information using secure systems and modern technology. However, no method of transmission over the internet or electronic storage is completely secure.

We work to protect your information but cannot guarantee absolute security.

Data Retention

We retain customer records, service history, and documentation for business, warranty, and legal purposes. This may include installation records, system specifications, invoices, and service documentation.

These records help us support warranty claims and ongoing service.

Your Privacy Choices

You may request to review personal information we have about you, request corrections to inaccurate information, or request removal of certain personal information where legally permitted.

Requests can be submitted using the contact information at the bottom of this page.

Third-Party Services

Our website or mobile application may contain links to third-party services, including financing providers or payment processors. These services operate independently and have their own privacy policies.

We are not responsible for the privacy practices of third-party services.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. When changes are made, the updated policy will be posted on our website with the revised effective date.

Text Messaging (SMS) Communications

If you provide your mobile telephone number to Cesare’s Quality Water Solutions and consent to receive text messages, we may send you SMS messages related to your service relationship with us. This section explains what messages we send, how you consent, and how to opt out.

Types of messages you may receive

The text messages we send include appointment confirmations, reminders, and technician arrival notifications; estimates and quotes ready for your review; service completion summaries and technician reports; invoices, payment confirmations, and payment-related notifications; maintenance reminders for your water treatment equipment; and customer portal access invitations and account-related notifications.

How you consent

You provide consent to receive text messages from Cesare’s Quality Water Solutions in one or more of the following ways: by verbally agreeing when asked by a Cesare’s staff member, who records your consent in our customer management system; by signing a service agreement that includes consent to receive text messages; by texting a keyword to our business number (412-336-3131); or by replying YES to a confirmation message after providing your number.

We retain a record of when and how you provided consent.

Message frequency

Message frequency varies based on your service activity, the equipment you have installed, and your appointment schedule. You may receive several messages around an active service event and few or no messages during inactive periods.

Cost

Message and data rates may apply depending on your mobile carrier and plan. Cesare’s Quality Water Solutions does not charge for these messages, but your carrier may.

Opt-out and help

You can opt out of receiving text messages from us at any time by replying STOP to any message. After replying STOP, you will receive one final confirmation message and no further messages will be sent. You may also request opt-out by calling us at 724-708-8816 or emailing support@cesareswater.com.

For help, reply HELP to any message or call us at 724-708-8816.

Your mobile information and third parties

Cesare’s Quality Water Solutions does not sell, rent, or share your mobile telephone number or text message contents with third parties or affiliates for their marketing or promotional purposes.

We may share your information with service providers who help us deliver our text messaging service (such as our SMS provider, Twilio), but only for the purpose of operating the messaging service on our behalf.

Updates to this section

We may update this section from time to time. Material changes will be communicated through our website. Your continued use of our text messaging service after such changes constitutes acceptance of the updated terms.